What Information We Collect

When you interact with TechRinet, we collect different types of information depending on how you use our educational platform. Let me break this down by category so it makes sense.

Information You Give Us Directly

This is pretty straightforward — when you fill out forms, create an account, or contact us, you're choosing to share:

• Your name and contact details (email address, phone number if provided)
• Professional information like your current role or company name
• Learning preferences and areas of interest in SEO techniques
• Payment information when you enroll in paid programs (processed securely through third parties)
• Messages you send through our contact forms or support channels

Information We Collect Automatically

Like most websites, our platform gathers some technical data when you visit. This helps us improve your experience and fix problems:

• Device information (browser type, operating system, screen resolution)
• IP address and general location (city/country level, not your exact address)
• Pages you visit and how long you spend on different sections
• How you found us (search engine, direct visit, referral link)
• Course progress and completion data for enrolled students

Learning Analytics

For students in our programs, we track educational progress to help you learn more effectively:

• Course modules completed and assessment scores
• Time spent on different learning materials
• Quiz attempts and practical exercise submissions
• Forum participation and peer interaction data

How We Use Your Information

We're not in the business of collecting data just to have it. Everything we gather serves a specific purpose related to providing and improving our SEO education services.

Educational Service Delivery

• Providing access to course materials and learning resources
• Tracking your progress and issuing certificates upon completion
• Personalizing content recommendations based on your interests
• Facilitating communication between instructors and students
• Processing enrollments and managing student accounts

Communication and Support

• Responding to your questions and support requests
• Sending course updates and important platform notifications
• Sharing relevant educational resources and industry news
• Notifying you about upcoming programs that match your interests

Platform Improvement

• Analyzing usage patterns to identify technical issues
• Understanding which teaching methods work best
• Improving course structure based on completion rates
• Optimizing website performance and user experience

Data Retention and Storage

We don't keep your information forever. Different types of data have different retention periods based on legal requirements and practical necessity.

Data Type	Retention Period	Reason
Account Information	Active account lifetime + 2 years	Legal compliance and potential re-enrollment
Course Progress Data	5 years after completion	Certificate verification and transcript requests
Payment Records	7 years	Vietnamese tax and accounting regulations
Website Analytics	26 months	Statistical analysis and trend identification
Support Communications	3 years	Quality assurance and dispute resolution
Marketing Consent	Until withdrawal	Ongoing communication preferences

All data is stored on secure servers with encryption both in transit and at rest. We use reputable hosting providers with data centers that meet international security standards.

Sharing and Disclosure

We're not selling your data to advertisers or random third parties. That's not our business model. But there are some situations where we share information with specific partners who help us operate.

Service Providers We Work With

• Payment processors — to handle secure transactions when you enroll in courses
• Email service providers — to send course notifications and educational content
• Cloud hosting services — to store course materials and platform data securely
• Analytics tools — to understand how people use our website and identify improvements
• Customer support platforms — to manage and respond to your inquiries efficiently

All these partners are contractually obligated to protect your information and only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're legally required to disclose information. This might happen if Vietnamese authorities request data as part of a legitimate investigation, or if we need to protect our legal rights. We'll always push back on overly broad requests and only share what's legally necessary.

Business Transitions

If TechRinet is acquired or merges with another company, your information would transfer to the new entity. We'd notify you beforehand and ensure the new owner honors this privacy policy.

Your Rights and Control

This is your data, and you have real control over it. Vietnamese law and our own policies give you several important rights.

Access and Portability

You can request a complete copy of all the personal information we hold about you. We'll provide it in a structured, commonly-used format within 30 days. There's no charge for your first request in any 12-month period.

Correction and Updates

Found outdated information in your profile? You can update most details directly in your account settings. For data you can't change yourself, just email us at contact@techrinet.com and we'll fix it promptly.

Deletion Rights

You can request deletion of your account and associated data at any time. We'll remove everything except information we're legally required to keep (like payment records for tax purposes). The deletion process typically completes within 45 days.

Marketing Communications

Every marketing email includes an unsubscribe link. Click it once and you're done — no hoops to jump through. You'll still receive essential account-related messages like enrollment confirmations and password resets.

Data Processing Restrictions

You can ask us to limit how we process your data in specific situations — for example, while we're verifying accuracy of disputed information, or if you've objected to processing while we determine legitimate grounds.

Security Measures

We take technical security seriously because we know how frustrating data breaches are. Here's what we do to protect your information.

Technical Protections

• All data transmission uses TLS 1.3 encryption (the same technology banks use)
• Passwords are hashed using bcrypt with individual salts
• Database servers are isolated from public internet access
• Regular security audits and penetration testing by third-party experts
• Automated monitoring for suspicious access patterns
• Regular software updates and security patches

Organizational Measures

• Staff access to personal data is restricted on a need-to-know basis
• All team members sign confidentiality agreements
• Regular privacy training for employees who handle data
• Documented incident response procedures
• Secure disposal of physical documents containing personal information

Breach Notification

If a security incident affects your personal data, we'll notify you within 72 hours of discovering the breach. The notification will explain what happened, what data was involved, and what steps we're taking. We'll also inform relevant Vietnamese authorities as required by law.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device. Most are essential for the platform to work, but some are optional and improve your experience.

Essential Cookies

These keep you logged in, remember your language preference, and ensure the website functions properly. You can't disable these without breaking core functionality.

Analytics Cookies

We use these to understand which pages are popular, where users get stuck, and how we can improve. The data is aggregated and anonymous — we see patterns, not individual behavior.

Preference Cookies

These remember choices like video playback quality or whether you prefer light or dark mode. They make the site more convenient but aren't strictly necessary.

You can control cookie settings through your browser. Most browsers let you block third-party cookies while allowing first-party ones. Disabling all cookies will limit website functionality.

Children's Privacy

Our services are designed for adults and professionals developing their SEO skills. We don't knowingly collect information from anyone under 16 years old.

If we discover we've inadvertently gathered data from someone under 16, we'll delete it immediately. If you're a parent or guardian and believe your child has provided information to us, contact us at contact@techrinet.com.

International Data Transfers

Our primary servers are located in Vietnam, but some service providers we work with operate internationally. When your data moves across borders, we ensure adequate protection through:

• Standard contractual clauses approved for international transfers
• Verification that recipient countries have adequate data protection laws
• Additional security measures for sensitive information
• Regular audits of international service providers

You can request details about specific international transfers by contacting our privacy team.

Changes to This Policy

Privacy regulations and our business practices evolve. When we update this policy, we'll post the new version with a revised date at the top.

For minor clarifications, we'll just update the document. For substantial changes that affect your rights, we'll email active users at least 30 days before the new policy takes effect.

Continuing to use our services after changes become effective means you accept the updated terms. If you disagree with significant changes, you can close your account before they take effect.

Vietnamese Legal Compliance

As a Vietnamese company, we comply with the Law on Cybersecurity (2018), Decree 13/2023 on Personal Data Protection, and related regulations from the Ministry of Information and Communications.

Specific requirements we follow include:

• Maintaining data records in Vietnamese for regulatory inspection
• Cooperating with government agencies on lawful data requests
• Implementing data localization for categories specified by Vietnamese law
• Reporting significant data breaches to the Authority of Information Security
• Obtaining explicit consent for processing sensitive personal information